We offer a seven-day refund policy on monthly subscriptions and thirty days on annual subscriptions. This policy is determined on a case-by-case basis, in order to receive a refund request you must open a ticket with your billing number attached in your client area. There must also be a valid reason for the transaction to be refundable. This two-step process has been implemented to prevent abuse of the refund policy.

If you wish to cancel your service, and not request a refund - you can do so by following these steps:

1. Log in to your HostWega hosting client area, select "Services" from the drop-down menu.

2. Click on "My Services", and select the service you wish to cancel.

3. Select Administration Actions to the left, then select "Cancel Order".

4. Fill out the cancellation form, please provide a clear and accurate reason for the cancellation.

*The refund policy includes only the following services: (Shared hosting, reseller, SSL certificates) and the customer cannot recover the fees paid if he wishes to cancel the following services: (Technical support services, domain name reservation, full servers, VPS servers)

Please contact support if you have any questions.